Welcome to Ticodi Ltd. These Terms of Service (“Terms”) govern your use of our support services for existing software products as well as your access to digital downloads of our software and user manuals. Please read these Terms carefully before accessing or using any of our services.

By accessing or using our support services or downloading our software and user manuals, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

1. Support Services:

1.1. Scope: Ticodi Ltd. provides 24/7 support services for existing software products developed by Ticodi Ltd. Our support services include assistance with technical issues, troubleshooting, and guidance on software usage.

1.2. Availability: Support services are available 24 hours a day, 7 days a week. Support may be accessed through our designated support channels, including email, phone, or our online ticketing system.

1.3. Response Time: Ticodi Ltd. aims to respond to support requests within 6 hours of receipt during normal business hours. Response times may vary during weekends and public holidays.

2. Digital Downloads:

2.1. Software: Ticodi Ltd. may offer digital downloads of software products through our website or other designated platforms. These software products are subject to the terms of any applicable software license agreements, which govern your use of the software.

2.2. User Manuals: User manuals may be provided in digital format alongside software downloads or through separate access points. These manuals are intended to provide guidance on the installation, configuration, and usage of our software products.

2.3. License Agreement: By downloading software or accessing user manuals, you agree to be bound by the terms of any applicable license agreements, including any restrictions on use, redistribution, or modification of the software.

3. General Provisions:

3.1. Intellectual Property: All intellectual property rights in our software products, user manuals, and support materials remain the property of Ticodi Ltd. You may not reproduce, distribute, or modify any materials without prior written consent from Ticodi Ltd.

3.2. GDPR Compliance: Ticodi Ltd. is committed to protecting your privacy and complies with the General Data Protection Regulation (GDPR) laws of the European Union regarding the collection, processing, and storage of personal data. For more information about how we handle your personal data, please refer to our Privacy Policy.

3.3. Disclaimer: While Ticodi Ltd. strives to ensure the accuracy and reliability of our support services, software products, and user manuals, we provide these services and materials on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the suitability, reliability, or accuracy of our services or materials.

3.4. Limitation of Liability: In no event shall Ticodi Ltd. be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our support services, software products, or user manuals, even if advised of the possibility of such damages.

3.5. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

3.6. Modification: Ticodi Ltd. reserves the right to modify or revise these Terms at any time, and such modifications shall be effective immediately upon posting on our website or notifying you through other means. Your continued use of our services after any such modifications constitutes your acceptance of the revised Terms.

By accessing or using Ticodi Ltd.’s support services or downloading our software and user manuals, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you have any questions or concerns about these Terms, please contact us at contact@ticodi.com